USD
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AUDFrequently asked questions
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From where do you ship?
Our shipments are dispatched from both the Netherlands and the USA.
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To which countries do you offer shipping?
We provide global shipping for research chemicals, including destinations like the USA and UK. Please verify that the products you choose are legal in your country prior to placing an order, as we cannot assume responsibility for any legal complications.
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Is tracking available for international shipments?
Yes, indeed!
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What kind of packaging do you use?
We use unmarked bubble mailers for discreet shipping, ensuring no mention of research chemicals or BuyMDPHP appears on the label. All items are sent as letters.
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What payment options do you accept?
At this time, we only accept payments made in Bitcoin.
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Where can I find the Bitcoin wallet address for my payment?
The wallet address will be displayed during the checkout process. Please make sure to pay the correct amount right after placing your order, as any underpayments will be held. Our payment processing is automated; once your transaction receives one confirmation on the Bitcoin blockchain, your order will be validated. If your transaction is not confirmed or seems delayed, please check the My Orders section for updates.
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Do you provide free samples?
We do not offer free samples, and any requests made through Customer Service will not be entertained. However, any order exceeding EUR 100.00 qualifies for a complimentary gift—just mention your request in the ORDER NOTES field at checkout.
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I’ve completed my payment but haven’t received a shipping confirmation. What should I do?
While Bitcoin payments are processed immediately, it may take us up to a day to manage them. We appreciate your understanding as we strive to ship your order as swiftly as possible!
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When can I expect my order to be delivered?
Delivery times vary based on the postal service. For more detailed information regarding shipping times and additional tips, please visit our shipping page.
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What if my order fails to arrive?
If you opted for a tracked shipping option, we will reship your order if it hasn’t arrived three weeks post-shipping. However, orders sent via airmail or POSTNLTRACKED will not be reshipped, as these services are at your own risk.
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Where can I locate my tracking number?
Your tracking number will be accessible in the My Orders section; we do not send tracking numbers via email. Please be aware that tracking information may not be updated until the next morning, depending on order volume.
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How can I track my order?
You can monitor your package online using the tracking number provided in the My Orders section.
For DHL: Track here
For POSTNL: Track here -
I haven’t received my order or a response from you in a few hours. What should I do?
Patience is a virtue, young padawan.
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